Aura Pilates
£0.00

Payment Policy

Thank you for shopping at Aura Pilates UK. We are committed to providing our customers with a secure and transparent payment experience. Please read our Payment Policy carefully to understand how transactions are handled on our website.

1. Accepted Payment Methods

To ensure a smooth and secure checkout experience, we accept a wide variety of payment methods, including:

  • Credit and Debit Cards: All major international cards (Visa, Mastercard, American Express, etc.).
  • Digital Wallets: Express checkout via Apple Pay, Google Pay, and Samsung Pay.
  • Buy Now, Pay Later (BNPL): We offer flexible payment solutions through providers such as Klarna. By selecting these methods, you acknowledge that you are entering into a separate financial agreement with the provider. Aura Pilates UK is not liable for any interest, late fees, or credit impacts arising from your agreement with these third-party providers.

Payment Security: All transactions are processed through PCI-DSS compliant, SSL-encrypted gateways. Your sensitive financial data is never stored on our servers.

Payment Authorization: The total order amount is debited immediately upon order confirmation. We reserve the right to perform security checks and may request additional verification for transactions flagged as high-risk by our fraud prevention systems.

2. Payment Currency, Taxes & Duties


All transactions carried out on our website are billed exclusively in Pounds Sterling (GBP £).

In strict compliance with UK import regulations following Brexit, Aura Pilates UK operates on a Delivered Duty Paid (DDP) basis for all orders shipped to the United Kingdom. This means that the final price displayed at the point of checkout is fully inclusive of all costs: it includes the applicable UK VAT (20%), all international customs duties, and any administrative clearing fees.

We guarantee that you will not be subject to any “hidden fees,” surprise customs invoices, or additional handling charges upon delivery.

Aura Pilates UK assumes full responsibility for the entire importation process and all associated costs from our European logistics centre to your UK address, ensuring total price transparency from the moment you place your order.

3. Payment Authorisation

The invoice amount is debited immediately after your order is confirmed. You will then receive a confirmation email with the details of your order. If a payment is rejected or classified as potentially fraudulent:

  • The order will not be processed.
  • You will be notified by email.
  • You may be asked to try again or use a different payment method.

4. Verification of Orders

For fraud prevention and compliance, we may contact you to confirm certain details before we process your order. This may include:

  • Verification of your email address.
  • Confirmation of your delivery address.
  • Request for proof of identity (in rare cases of suspicious activity). We reserve the right to cancel any order that does not pass our verification process. In this case, a full refund will be issued.

5. Failed or Cancelled Payments

If your payment fails or is cancelled:

  • Your order will not be processed.
  • You must return to the payment page and complete the ordering process again. If amounts have been debited but the order has not been confirmed, please contact us immediately at: hello@aura-pilates-uk.com

6. Cancellation and Refund Policy

  • Cancellations: If you wish to cancel your order after payment processing, please contact us at hello@aura-pilates-uk.com before your order is dispatched. Refunds are made via the original payment method.
  • Refunds: For information on eligibility criteria, processing times, and procedures, please refer to our Refund & Returns Policy. The refund will be made within a maximum of 14 days. The timing of the credit to your account depends exclusively on the processing times of your financial institution.

7. Secure Data Encryption

Our website uses Secure Socket Layer (SSL) technology to encrypt your personal and payment information. This ensures that your data remains private and protected from unauthorized access during the entire transmission process.

8. Fraud Prevention

To protect our customers and prevent fraudulent activities, Aura Pilates UK reserves the right to verify payments. We may request additional information or confirmation for certain transactions classified as high risk.

Contact Information

We aim to respond to all enquiries within 24 hours.

  • Trading Name: Aura Pilates UK
  • Legal Form: Sole Trader
  • Owner: Yannick DENNY
  • Phone: +44 (0) 7 520 693 489
  • Email: hello@aura-pilates-uk.com
  • Physical Address: 60 rue François 1er, 75008 Paris, France
  • Siren (Registration): 930 573 431
  • VAT Number: FR68930573431
  • Customer Service Hours: Monday to Friday: 9am – 6pm (Closed on Saturday, Sunday, and Public Holidays).

[Contact Us] | [FAQ] | [Order Tracking]

0