Who is Aura Pilates?

Aura Pilates is a brand specialising in Pilates equipment, designed to support both professionals and discerning individuals.
We develop durable, reliable machines with long-term follow-up, with particular attention given to quality and support.

Who are our machines designed for?

Our equipment is designed for studios, independent coaches, and individuals looking to invest in serious, long-lasting equipment.
We offer several ranges to meet different levels of use and intensity.

How are our machines manufactured?

Our machines are designed according to our technical and quality standards, with a rigorous selection of materials and components.
We prioritise reliable, repairable solutions built to last.

What is the difference between our ranges?

Our ranges are structured to simplify your choice: an Essential range, a Harmonia range, and a Signature range.
Each range corresponds to a different level of use, comfort, and frequency.

How do I choose the most suitable machine for my needs?

Before any purchase, we take the time to understand your practice, your environment, and your objectives.
This allows us to guide you towards the most relevant solution, without unnecessary sales pressure.

Do we offer support after purchase?

Yes. Support is an integral part of our approach.
We remain available after your purchase for assistance, technical support, and long-term follow-up.

How does delivery work?

Delivery is carefully organised to ensure a smooth and secure experience.
All terms and lead times are communicated in advance so you can plan with confidence.

Is assembly complicated?

Assembly is designed to be simple and intuitive.
In most cases, setup is straightforward, with support available if needed.

Are spare parts available over time?

Yes. Our machines are designed to be repairable.
We ensure the availability of essential parts and long-term maintenance solutions.

What should I do in case of a technical issue?

If needed, our team is available to support you, identify the issue, and provide an appropriate solution, whether it involves an adjustment or a technical intervention.

What are the support response times?

We are committed to responding within clear and controlled timeframes, with a reply provided within 24 hours.

Are our machines suitable for intensive use?

Yes. Some of our ranges are specifically designed for regular to intensive use, particularly in studio environments.
We help you choose the model best suited to your usage frequency.

Can I contact Aura Pilates before placing an order?

Of course. We are available to answer your questions and guide you before any decision, ensuring your choice is clear and confident.

How can I contact Aura Pilates?

You can contact us via our contact form or by email.

Simply visit our Contact Us page.
A dedicated team member will handle your request and respond with care and attention.