Warranties
Aura Pilates
5 YEARS
Frame & Structure
Applies to the integrity of the solid wood frames and the main aluminium structures
2 YEARS
Moving Parts
Applies to springs, pulley systems, ropes, footbars, and carriage rolling mechanisms
6 MONTHS
Finishes & Upholstery
Applies to high-density PU leather, foam padding, and surface finishes
1. Our Aura Pilates UK Warranty
Protection designed for your peace of mind
- Manufacturing Defects: Coverage for any manufacturing defect or hidden flaw preventing normal use of the apparatus
- Mechanical Reliability: Coverage for premature failure of mechanical components, subject to compliant maintenance
- Structural Integrity: Coverage for structural defects related to the quality of the wood or metals used
We provide the replacement parts free of charge to ensure your equipment remains fully operational
2. How to Claim Your Warranty
Our team supports you in three simple and easy steps
1. Contact:
We recommend contacting us within 48 hours of noticing an issue
Send an email to contact@aura-pilates-uk.com with your order number
2. Evidence:
Please attach clear photos or a short video demonstrating the issue
3. Solution:
Our support team will process your request within 24 business hours (Monday to Friday, 9am to 6pm)
3. Transparency and Exclusions
Certain situations are not covered by the warranty
- Normal Wear and Tear: Natural aging of materials (wood patina, minor surface scratches from regular use)
- Improper Maintenance: Use of corrosive or abrasive cleaning products not suitable for PU leather and wood
- Incorrect Installation: Damage resulting from assembly that does not follow the provided instructions
- Misuse: Use exceeding technical capacities or unauthorised modifications
Beyond the Product Warranty
Free & Secure Delivery
We cover all shipping costs across the UK, with absolutely no hidden fees
Every machine is carefully crated and packed to guarantee it arrives in pristine condition
30-Day Risk-Free Trial
Because getting used to new equipment takes time, you have 30 business days to test your machine in your own environment
If you are not completely satisfied, we will arrange the return and issue a full refund
Premium Support
You don’t just receive a machine; you gain access to dedicated expertise
From assembly assistance to maintenance advice, our UK-based expert team is here to support you Monday to Friday, 9am to 6pm
Discover More Information on the Following Pages
Our Greatest Reward
Absolutely spot on
Very straightforward to assemble.
Thank you again for all the advice.”
Brilliant customer service
It arrived this morning, very well packed, and assembly was simple.
Really impressed overall.
Would absolutely recommend.”
Very quick to respond
The support was genuinely better than I expected.
The upholstery is extremely comfortable and I don’t regret the investment one bit.”
Lovely quality
The finishes are beautiful and the carriage glides perfectly.
Delighted with my purchase.”
Very easy to assemble
Packaging was excellent and everything arrived without a single issue.
Honestly very pleased.”
A beautiful reformer
It looks beautiful, feels stable, is lovely to use and my clients already adore it.
Excellent level of finish.”
A very reassuring purchase
Clear updates, professional communication and careful delivery.
I would happily recommend them.”
Excellent support throughout
Everything was explained clearly, from options to delivery.
The reformer arrived exactly as expected, elegant and a pleasure to use.
Many thanks again.”
Sales & Consultancy
Axel, our Sales Consultant, is here to guide you in choosing the perfect Pilates Reformer and planning your project, whether for personal use or a professional studio.
Speak with axel: +33 (0) 6 82 13 18 91
- Expert Advice: Helping you choose the ideal Reformer tailored to your practice and goals.
- Studio Layout: We work with you to optimise your space for a seamless installation.
- A Personal Touch: Direct, honest, and jargon-free communication.
- From A to Z: From your initial quote to the final delivery of your machine.
Customer Service
Our dedicated support team is here to assist you after your purchase with any enquiries regarding delivery, setup, or ongoing maintenance.
Monday to Friday: 9am – 6pm
Closed on Saturday and Sunday
Phone:
+44 (0) 7 520 693 489
E-mail:
hello@aura-pilates-uk.com
We aim to respond to all enquiries within 24 working hours.
Frequently Asked Questions
Activation is automatic as soon as you receive your order.
Simply keep your invoice or order number for any future requests.
This includes the springs, pulley system, ropes, carriage wheels and footbars.
These components are designed for intensive use but require annual inspection.
Our support does not end when the warranty expires.
We stock essential spare parts and remain available to maintain your equipment throughout its lifespan.
Report any issue on the delivery note and contact us immediately by email.
We handle these urgent cases within 24 working hours to arrange a replacement or repair.
