Legal Notice
Definitions
Client: any professional or natural person with legal capacity under Articles 1123 and following of the French Civil Code, or any legal entity, visiting the Website subject to these general terms and conditions.
Services: Aura Pilates UK provides Clients with:
Content: all elements forming the information available on the Website, including texts, images, videos, graphics, logos, icons, documents, product descriptions and visual elements.
Customer information: hereinafter referred to as “Information(s)”, corresponding to all personal data that may be held by Aura Pilates UK for the management of your account, customer relationship, order processing, after-sales service, as well as for analysis and statistical purposes.
User: any internet user connecting to and using the above-mentioned website.
Personal information: “Information which allows, in any form whatsoever, directly or indirectly, the identification of natural persons to whom it applies” (Article 4 of Law No. 78-17 of 6 January 1978).
The terms “personal data”, “data subject”, “processor” and “sensitive data” have the meaning defined by the General Data Protection Regulation (GDPR: No. 2016-679).
1. Website Presentation
In accordance with Article 6 of Law No. 2004-575 of 21 June 2004 on confidence in the digital economy, users of the website hello@aura-pilates-uk.com are informed of the identity of the various parties involved in its creation and maintenance:
Owner / Operator:
Aura Pilates UK
Sole proprietorship
Registered office: 60 rue François 1er, 75008 Paris, France
SIREN: 930 573 431
SIRET: 930 573 431 00028
VAT number: FR68930573431
NAF / APE code: 4791.A
Business activity: sale and distribution of Pilates equipment and specialised wellness equipment
Publication Director:
Aura Pilates UK
The publication director may be a natural or legal person depending on the company structure.
Webmaster:
Aura Pilates UK
Data Protection Contact:
Aura Pilates UK
Telephone:
+44 (0) 7 520 693 489
Hosting Provider
Hosting provider: IONOS SARL
Address: 7 place de la Gare, BP 70109, 57201 Sarreguemines Cedex, France
Telephone: +44 (0) 7 520 693 489
The website is hosted by IONOS SARL. Information regarding the collection and processing of personal data is provided in the website’s privacy policy.
The website accessible at hello@aura-pilates-uk.com is operated in accordance with French legislation. Use of this website is governed by these terms and conditions. By using the website, you acknowledge that you have read and accepted them. These terms may be modified at any time without prior notice by Aura Pilates France.
2. General Conditions of Use
The Website constitutes an intellectual work protected by the provisions of the French Intellectual Property Code and applicable international regulations. The Client may not reuse, transfer or exploit for their own purposes any part of the Website or its content.
Use of the website hello@aura-pilates-uk.com implies full acceptance of the terms and conditions described herein. These terms may be modified or supplemented at any time; users are therefore invited to consult them regularly.
The website is normally accessible at all times. However, interruptions for technical maintenance may be decided by Aura Pilates UK, which will endeavour to inform users in advance of the dates and times of such interventions.
The website is regularly updated by Aura Pilates UK. Likewise, these legal notices may be modified at any time and remain binding on the user.
3. Description of Services
The website hello@aura-pilates-uk.com aims to provide information regarding all of the company’s activities.
Aura Pilates UK strives to provide information that is as accurate as possible. However, it cannot be held responsible for omissions, inaccuracies or failures to update, whether caused by itself or by third-party partners.
All information provided on the website is for guidance only and may change. It is not exhaustive and is subject to modifications made since it was published online.
4. Technical Limitations
The website uses technologies including JavaScript, as well as the WordPress environment and the WooCommerce extension.
The website cannot be held liable for material damage related to its use. Users agree to access the website using up-to-date equipment, free from viruses, and with a modern browser.
The website is hosted by a provider striving to meet current security and availability standards.
The aim is to ensure the highest possible accessibility rate. The hosting provider endeavours to provide continuous service 24/7 but may temporarily interrupt service for maintenance, infrastructure improvements or abnormal traffic.
Aura Pilates UK and the hosting provider cannot be held liable for malfunctions related to the Internet network, telephone lines, or computer equipment.
5. Intellectual Property
Aura Pilates UK holds the rights to use or exploit all elements accessible on the website, including texts, images, graphics, logos, videos, documents, icons, sounds and design elements.
Any reproduction, representation, modification, publication or adaptation of all or part of the website content, by any means, is prohibited without prior written permission from Aura Pilates UK.
Any unauthorised use of the website or any of its elements will be considered as infringement and prosecuted in accordance with Articles L.335-2 and following of the French Intellectual Property Code.Définitions
6. Limitation of Liability
Aura Pilates UK acts as the publisher of the Website. Aura Pilates UK is responsible for the quality and accuracy of the Content it publishes.
Aura Pilates UK shall not be held liable for direct or indirect damage caused to the user’s equipment when accessing the website hello@aura-pilates-uk.com, resulting either from the use of equipment that does not meet the specifications indicated in section 4, or from the occurrence of a bug or incompatibility.
Aura Pilates UK shall also not be held liable for indirect damages, such as loss of business, loss of opportunity, or any commercial loss resulting from the use of the website hello@aura-pilates-uk.com.
Interactive areas, including contact forms, information requests, quotation requests, reviews or messages sent to customer service, are available to users. Aura Pilates UK reserves the right to remove, without prior notice, any content posted in these areas that violates applicable laws, in particular those relating to data protection.
Where applicable, Aura Pilates UK also reserves the right to hold the user civilly and/or criminally liable, particularly in the event of messages that are racist, abusive, defamatory, threatening, fraudulent or pornographic, regardless of the medium used.
7. Personal Data Management
Customers are informed of regulations concerning marketing communications, including applicable digital communication laws, data protection laws, and the General Data Protection Regulation (GDPR: No. 2016-679), as well as the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.
7.1 Data Controller
For Personal Data collected through browsing the Website, creating a customer account, placing an order, requesting a quotation, making a contact request or any interaction with the Website, the data controller is:
Aura Pilates UK
60 rue François 1er, 75008 Paris, France
Email: hello@aura-pilates-uk.com
Telephone: +44 (0) 7 520 693 489
As the data controller, Aura Pilates UK undertakes to comply with applicable legal provisions. It is responsible in particular for defining the purposes of data processing, providing complete information to prospects and customers regarding the processing of their personal data, and maintaining an accurate processing register.
Whenever Aura Pilates UK processes Personal Data, it takes all reasonable steps to ensure that the data is accurate and relevant to the purposes for which it is processed.
7.2 Purpose of Data Collected
Aura Pilates UK may process all or part of the data for the following purposes:
- to enable navigation on the Website and the management and traceability of services ordered by the user (connection data, order history, invoicing, delivery, customer account);
- to manage contact requests, information requests, quotations and order tracking;
- to provide after-sales service and handle any complaints;
- to prevent and combat fraud (spam, hacking, payment fraud, misuse of the Website), including technical data such as IP address, device information and logs;
- to improve navigation, Website performance, user experience and content relevance;
- to conduct optional satisfaction surveys;
- to carry out communication campaigns by email or telephone, where permitted by law or where the user has given consent.
Aura Pilates UK does not sell personal data. Data is used strictly as necessary for the execution of services, compliance with legal obligations, or for internal statistical and analytical purposes.
7.3 Right of Access, Rectification and Objection
In accordance with applicable regulations, users have the following rights:
- right of access and rectification of personal data;
- right to update and complete data;
- right to erasure of personal data when it is inaccurate, incomplete, outdated or unlawfully processed;
- right to withdraw consent at any time;
- right to restriction of processing;
- right to object to processing;
- right to data portability where processing is based on consent or contract;
- right to define the fate of personal data after death.
If a user wishes to know how Aura Pilates UK uses their Personal Data, request correction, completion, deletion or object to processing, they may contact Aura Pilates UK in writing at:
Aura Pilates UK
60 rue François 1er, 75008 Paris, France
Email: hello@aura-pilates-uk.com
The request must specify the Personal Data concerned and include sufficient identification.
Deletion requests will be subject to legal obligations, particularly regarding retention and archiving.
Users may also lodge a complaint with a competent supervisory authority, such as the CNIL in France or the Information Commissioner’s Office (ICO) in the United Kingdom.
7.4 Non-Disclosure of Personal Data
Aura Pilates UK undertakes not to process, host or transfer Customer Information to a country outside the European Union or not recognised as adequate by the European Commission without prior information, except where necessary for the operation of the Website or order processing through technical or commercial service providers, and subject to appropriate safeguards.
Aura Pilates UK undertakes to take all necessary precautions to preserve the security of the Information and ensure that it is not disclosed to unauthorised persons.
However, if an incident affecting the integrity or confidentiality of Customer Information becomes known, Aura Pilates UK will inform affected individuals as soon as possible where required by law and communicate corrective measures.
Personal Data may be processed by technical and commercial service providers strictly for the purposes described, including hosting, payment processing, logistics, analytics, email services and customer support.
Access to User data is limited to authorised personnel responsible for customer service, order processing, administrative management and authorised technical providers.
8. Incident Notification
Despite all efforts, no method of transmission over the Internet or electronic storage is completely secure. Absolute security cannot therefore be guaranteed.
If Aura Pilates UK becomes aware of a security breach affecting personal data, affected users will be informed in accordance with applicable legal requirements so that they may take appropriate measures.
Notification procedures comply with applicable national and European obligations. Aura Pilates UK undertakes to fully inform its customers of any matter relating to the security of their account or data where required by law.
No personal information of users of the website hello@aura-pilates-uk.com is published without their knowledge, exchanged, transferred or sold to third parties, except where necessary for the provision of services, execution of orders, compliance with legal obligations or with prior consent.
Only in the event of a sale of the Website or business activity to a third party would such information be transferred, subject to the same obligations of confidentiality and protection.
Security
To ensure the security and confidentiality of Personal Data, the Website uses appropriate measures such as HTTPS protocols, restricted access, secure passwords, and standard protections provided by hosting and technical providers.
During processing, Aura Pilates UK takes all reasonable measures to protect Personal Data against loss, misuse, unauthorised access, disclosure, alteration or destruction.
9. Hyperlinks, Cookies and Internet Tags
The website hello@aura-pilates-uk.com contains hyperlinks to other websites set up with the authorisation of Aura Pilates UK. However, Aura Pilates UK is not able to verify the content of such websites and therefore assumes no liability in this respect.
Unless you choose to disable cookies, you agree that the Website may use them. You may disable cookies at any time via your browser or consent management tools, noting that this may reduce or prevent access to certain services.
9.1 Cookies
A “cookie” is a small file stored on the user’s device (computer, smartphone, tablet). It contains information such as domain name, internet service provider, operating system, and access date/time. Cookies do not damage the user’s device.
Aura Pilates UK may process information relating to browsing behaviour, including pages viewed, searches, products viewed, abandoned baskets and navigation paths, in order to improve content, user experience and performance.
Users may configure their browser to accept or reject cookies, either systematically or depending on the issuer.
If cookies are refused or deleted, browsing may be limited.
Aura Pilates UK declines responsibility for degraded functionality resulting from the refusal of cookies.
Users may modify their cookie preferences at any time. Third-party services (social media, video, advertising tools) may also place cookies, subject to user consent.
9.2 Internet Tags
Aura Pilates UK may use internet tags (also known as tracking pixels or web beacons) via specialised analytics or advertising partners.
These may be placed in online advertisements or Website pages to measure effectiveness, audience data and performance.
Third-party providers may collect data via these tags and provide reports or services relating to Website use, in compliance with applicable regulations.
10. Applicable Law and Jurisdiction
Any dispute relating to the use of the website hello@aura-pilates-uk.com shall be governed by French law.
However, where the user is a consumer located in the United Kingdom, nothing shall deprive them of the protection afforded by mandatory provisions of UK consumer law.
Except where prohibited by law, exclusive jurisdiction is granted to the competent courts of the jurisdiction of the registered office of Aura Pilates UK.
Contact Information
We aim to respond to all enquiries within 24 hours.
- Trading Name: Aura Pilates UK
- Legal Form: Sole Trader
- Owner: Yannick DENNY
- Phone: +44 (0) 7 520 693 489
- Email: hello@aura-pilates-uk.com
- Physical Address: 60 rue François 1er, 75008 Paris, France
- Siren (Registration): 930 573 431
- VAT Number: FR68930573431
- Customer Service Hours: Monday to Friday: 9am – 6pm (Closed on Saturday, Sunday, and Public Holidays).
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