The company Aura Pilates UK, located at 60, rue François 1er, 75008 Paris, France, owner of the online shop “Aura Pilates UK”, attaches great importance to the protection of your personal data. This policy aims to inform you transparently about our commitment neither to sell nor to disclose your personal data without authorisation, in accordance with British and European legislation, in particular the UK General Data Protection Regulation (UK GDPR) and the Data Protection Act 2018.

1. Commitment to the Non-Sale of Data

We formally undertake never to sell your personal data to third parties. This includes all information provided to us when using our website, such as your name, address, email address, telephone number, and any other data you share with us.

2. Commitment to the Non-Disclosure of Data

We never sell your personal data. However, certain information may be shared exclusively with technical service providers or partners who are essential for the operation of the website and the provision of our services. These cases specifically include:

• Service Providers: Certain data may be shared with service providers who assist us in operating our website and providing our services (e.g., payment service providers, transport companies, web hosting, or customer service). In these cases, we ensure that these service providers maintain the confidentiality of your data and use it exclusively within the scope of the tasks assigned to them.
• Legal Obligations: We may be obliged to disclose certain personal data if required by law or to respond to legal proceedings, protect our rights, or ensure the safety of our website users.
• Transfers to our platform provider (Shopify) and essential apps for order fulfillment are conducted under strict data processing agreements and are not considered a sale of data under UK law.

3. Purposes of Data Collection

The information we collect is used exclusively for the following purposes:

• Account Management: Creation and management of your customer account and processing of your orders.
• Customer Service: Answering your questions, processing requests and complaints.
• Improvement of our Services: Analysis of the use of our website to improve our products, services, and user experience.

4. Your Rights

In accordance with applicable legislation, you have the following rights regarding your personal data:

• Right of Access: You can request confirmation as to whether your data is being processed and request access to it.
• Right to Rectification: You can request the correction of inaccurate or incomplete data.
• Right to Erasure: You can request the deletion of your data under certain conditions.
• Right to Restriction of Processing: You can request the restriction of the use of your data.
• Right to Data Portability: You can request to receive your data in a structured and readable format.
• Right to Object: You can object to the use of your data for advertising purposes at any time.

To exercise these rights, please contact us at: hello@aura-pilates-uk.com

5. Data Security

We implement appropriate technical and organisational measures to protect your personal data from loss, misuse, unauthorised access, disclosure, or destruction. We are committed to ensuring the confidentiality and integrity of your information.

6. Changes to the Policy

We reserve the right to change this policy on the prohibition of the sale and disclosure of personal data at any time. Changes will be published on this page and will take effect upon publication.

Contact Information

We aim to respond to all enquiries within 24 hours.

• Trading Name: Aura Pilates UK
• Legal Form: Sole Trader
• Owner: Yannick DENNY
• Phone: +44 (0) 7 520 693 489
• Email: hello@aura-pilates-uk.com
• Physical Address: 60 rue François 1er, 75008 Paris, France
• Siren (Registration): 930 573 431
• VAT Number: FR68930573431
• Customer Service Hours: Monday to Friday: 9am – 6pm (Closed on Saturday, Sunday, and Public Holidays).

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